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On all catalog items we require that the customer contact us within at least thirty (30) days of receipt of product in order to qualify for refund or exchange.
Kraken Kratom does not assume the responsibility of return shipping costs on any merchandise (defective or otherwise.) All orders are thoroughly inspected at Kraken Kratom and adequately packed before shipment.
Kraken Kratom does assume the responsibility for the quality of our goods upon arrival to the customer. Kraken Kratom does assume the responsibility for shipping costs on product exchanges when shipped to the customer.
NOTICE: All return requests (including those for live plants) are to be accompanied by the original product (defective or otherwise) in unopened and untampered condition in order for the customer to qualify for a refund. All Kraken Kratom products are packaged in heat sealed zip-locks. This seal cannot be broken in order for a product to qualify for refund. Kraken Kratom reserves the right to refuse product refunds on questionable returns and does not offer refunds on opened products.
In order to quality for an exchange or store credit, Kraken Kratom requires a return of the original product. While we do not require that a product returned for store credit be in unopened and untampered condition, we do reserve the right to refuse return requests. Kraken Kratom also reserves the right to deny an exchange or credit upon inspection of any returned merchandise. Kraken Kratom will not reship a returned item for any reason.
Please read through our Terms of Service before making your purchase and/or before contacting us regarding a possible return or exchange.