Coronavirus & Kraken
Kraken Kratom is open for business during the COVID-19 pandemic, and we are grateful that we can continue to serve our customers at this time. As always, our employees' & customers' safety is our highest priority.
We at Kraken are confident that our Good Manufacturing Practices keep our products, customers, and employees safe. Under normal circumstances, our standard operating procedures are the most rigorous in our industry. Due to the challenges posed by the coronavirus pandemic, we have implemented even more stringent policies such as sanitizing and deep cleaning more frequently, limiting access to our facility, enforcing physical distancing in the workplace, and providing our team with additional PTO and free alternatives to public transit. As usual, our products undergo thorough testing at an accredited, 3rd-party lab and will never be offered for sale to our customers if they do not meet our incredibly high standards for safety and quality.
In addition to the efforts we’ve undertaken to continue to provide our customers with essential goods, we’ve also stepped up our outreach during this challenging time. We’re increasing our regular donations to organizations that support vulnerable communities - Outside In, The Pixie Project, KIVA, and Dads4Life - and maintaining our support for advocacy groups like AKA and AHPA. We’re also offering our customers free hand sanitizer with applicable orders. We know we’re all in this together, and we’re proud to go above and beyond for our team, our customers, and our community.
CUSTOMER SERVICE UPDATE:
Yes, we are taking and shipping orders! However, to keep our employees safe, we are limiting our hours of phone support and will be directing additional resources to live chat and email. Please use the LiveChat form found here or the form below and we'll get back to you ASAP!